CLINIC

Bookings, Fees and Appointments

How do I book an appointment?

Book your appointment conveniently online HERE or call one of our clinics. Please arrive a few minutes early for your appointment. Your therapist has reserved this time for you.

Do I need a doctor’s referral to see a chiropractor, physiotherapist, massage therapist or dietitian?

No. However, for reimbursement from an extended health plan, some carriers may require a doctor’s referral. (Check your plan for details.)

What are the fees for clinic services?

Fees vary depending on the service and the duration of treatment. Physiotherapy, chiropractic care and massage therapy are not covered by OHIP; they are fee-for-service, and payment is required at the time of service.

We provide service for motor vehicle accident (MVA) and WSIB claims. We issue receipts that you can submit to your carrier. If you have questions about coverage, please speak to our clinic director.

How does Mobile Health Network set its fees?

Chiropractic fees are based on standard rates recommended by the College of Chiropractors of Ontario. Physiotherapy fees are based on standard rates recommended by the College of Physiotherapists of Ontario. Massage therapy fees are based on standard rates recommended by the College of Massage Therapists of Ontario.

How do I pay for my services or products?

We accept payment by cash, debit, Visa or Mastercard.

What if I need to cancel my appointment?

We have a 48-hour cancellation policy. There is no charge if you cancel 48 hours or earlier before your appointment. If you cancel 12 to 48 hours before an appointment, you will be charged a $30 cancellation fee. If you cancel less than 12 hours before an appointment, or you miss an appointment, you will be charged the full service fee.

I have allergies. Can I still receive treatment?

We have a scent-free environment, and we use gentle hypo-allergenic lotions and creams. If you have sensitive skin, please speak to your therapist. You can also bring your own cream or lotion.

CHIROPRACTIC

What are the benefits of chiropractic care?

Chiropractors treat and prevent problems related to the neuromusculoskeletal system. This non-invasive, hands-on approach offers many benefits, including the following:

  • Treats and reduces pain
  • Restores mobility to restricted joints
  • Improves postural alignment to the musculoskeletal system, especially the spine, to promote natural healing
  • Treats low back pain
  • Treats tendonitis, strains, sprains, headaches and foot pain
What can I expect at my first appointment?

After a brief review of relevant health history, your therapist will do a thorough assessment of the area of concern, which will include some tests or body analysis. He or she will review the findings and recommend a treatment plan and advice.

Please bring a loose-fitting T-shirt or shorts/pants so that the therapist can adequately examine the area of concern.

What techniques do chiropractors use?

Therapists may use a combination of techniques, such as:

  • Manual therapy
  • Trigger point therapy
  • Myofascial work
  • Spinal manipulation and adjustments
  • Active Release Techniques (ART)
  • Joint mobilizations
  • Soft tissue therapy
  • Stretching, conditioning exercises, strength training
  • Electrical modalities: ultrasound, interferential current (IFC), TENS, laser Traction
  • Proprioceptive, balance and agility training
  • Orthotics
  • Ergonomic evaluations and recommendations for workstations

Some therapists have additional training in sports injury management, acupuncture, strength and conditioning, Active Release Techniques (ART) and/or diagnostic imaging.

PHYSIOTHERAPY

What are the benefits of physiotherapy?

Physiotherapy (also called “physical therapy”) is a health care practice that helps people regain or improve physical function. It also helps prevent disease and manage ongoing health conditions. This non-invasive, hands-on approach offers many benefits, including the following:

  • Promotes healing after surgery or injury, and helps prevent re-injury
  • Treats and reduces pain
  • Improves joint mobility
  • Decreases muscle tightness
  • Effective treatment for tendonitis, strains, sprains, back pain, neck pain, headaches and foot pain
  • Helps people regain normal function and return to daily tasks and work
  • Decreases stress and increases relaxation, and helps improve sleep
  • Increases strength, endurance and stamina
  • Helps athletes prepare for competition and recover post-competition
  • Helps reduce swelling and improve lymphatic drainage
  • Helps prevent chronic diseases such as heart disease, diabetes, obesity and cancer
  • Provides assistance with bracing and supports
  • Assesses and improves ergonomics in workplaces
  • heart disease
  • diabetes
  • cancer
What can I expect at my first appointment?

After a brief review of relevant health history, your therapist will do a thorough assessment of the area of concern, which will include some tests or body analysis. He or she will review the findings and recommend a treatment plan and advice.

Please bring a loose-fitting T-shirt or shorts/pants so that the therapist can adequately examine the area of concern.

How long are physiotherapy appointments?

Initial assessments are approximately 50 minutes, and subsequent appointments are 20-30 minutes. If you require more time, you can book appointments 45 or 60 minutes long.

What techniques do physiotherapists use?
  • Manual therapy
  • Trigger point therapy
  • Myofascial work
  • Joint mobilizations
  • Soft tissue therapy
  • Massage
  • Stretching, conditioning exercises and strength training
  • Electrical modalities: ultrasound, interferential current (IFC), TENS, laser
  • Traction
  • Biofeedback and neuromuscular stimulation
  • Proprioceptive, balance and agility training
  • Sensory-motor training
  • Taping
  • Splinting and bracing
  • Orthoses
  • Scar tissue management
  • Ergonomic evaluations and recommendations for workstations

Some therapists have additional training in sports injury management, acupuncture, strength and conditioning, vestibular rehabilitation, neurological rehabilitation, oncology rehabilitation, cardiac rehabilitation and/or relaxation training

How do I know if the therapist is qualified to provide treatment?

Licensed therapists have a university degree. They have undergone a strict education curriculum and have passed the regulated board exams in order to practise in their province. Licensed physiotherapists abide by the rules and regulations of provincial regulatory bodies such as the College of Physiotherapists of Ontario.

MASSAGE THERAPY

What are the benefits of massage therapy?

Massage therapy involves manipulation of the body’s soft tissues (muscles, tendons, ligaments, joints and connective tissue) to improve health and well-being. This approach offers many benefits, including the following:

  • Helps increase circulation, reduce swelling and improve lymphatic drainage
  • Decreases stress and increases relaxation
  • Decreases muscle tightness
  • Promotes healing of acute and chronic injuries
  • Helps improve sleep disturbances
  • Improves digestion
  • Helps athletes prepare for competition and recover post-competition
What can I expect when getting my first massage?

Your therapist will start by reviewing your health history. Next, he or she will complete an assessment and review any concerns, then develop a treatment plan.

Your therapist will provide massage treatment in a quiet, private treatment room. It is best to disrobe or wear minimal clothing for optimal massage treatment. The therapist is a health care professional and will respect sensitivities, and you will be appropriately covered during treatment. After your treatment, the therapist will provide advice to apply at home.

How long are massage therapy treatments?

You can book sessions 30, 45, 60 or 90 minutes long.

What are potential side effects of massage?

Some patients experience a temporary headache, muscle soreness for 24-72 hours after treatment, lightheadedness or fatigue.

Who can benefit from massage?
  • Most people who don’t have major contraindications
  • Athletes preparing for competition or recovering after competition
  • Children and youth
  • Office workers and physical labourers
  • Pregnant women and post pregnancy
  • Seniors
  • People under stress
  • People with headaches
What techniques do registered massage therapists use?

Our therapists are trained in Swedish massage techniques with a focus on:

  • Trigger point therapy
  • Myofascial work
  • Joint mobilizations
  • Soft tissue therapy

Some massage therapists have additional training in sports injury management, acupuncture, reflexology and/or Thai massage

How do I know if the massage therapist is qualified to provide treatment?

Licensed massage therapists have undergone a strict education curriculum in order to practise in their province. Licensed massage therapists abide by the rules and regulations of provincial regulatory bodies such as the College of Massage Therapists of Ontario.

NUTRITION COUNSELLING

What are the benefits of consulting a registered dietitian?

Dietitians are regulated health professionals who provide nutrition guidance to help people optimize their health.

What health topics can a dietitian provide advice on?
How do I know if a dietitian is qualified to provide advice?

Registered dietitians are health care professionals who have completed a bachelor’s degree in food and nutrition, as well as training in the community, in a hospital setting or through a university program. Registered dietitians must abide by the rules and regulations of provincial regulatory bodies such as the College of Dietitians of Ontario.

What’s the difference between a dietitian and a nutritionist?

According to Dietitians of Canada, the national professional association representing dietitians, there are no regulatory standards protecting the title “nutritionist” in most provinces. Anyone can use the title “nutritionist” without being registered with or accountable to a provincial regulatory body.

How long are dietitian appointments?

Initial assessments are approximately 60 minutes, and subsequent appointments are 30 or 60 minutes.

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